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Personal data that we process

VOF Crescendo processes personal data about you because you use our services and/or because you provide it to us yourself, or have given your consent to do so. Below is an overview of the personal data we process:

  • first and last name
  • delivery, work, and company address data
  • telephone number
  • email address
  • data about your activities on our website

When you register as a customer and/or order products, personal data is collected. Visitors to this website may object to the collection and storage of data at any time by emailing

Why do we need your data?

VOF Crescendo processes your personal data for the following purposes:

  • processing your payment
  • being able to call you if necessary to carry out our services
  • informing you of changes to our products and services and allowing you to create an account as a customer for the web shop
  • to deliver goods to you

VOF Crescendo analyses your behaviour on the website in order to improve our website and tailor our range of products to your preferences.

How long do we keep data?

VOF Crescendo will not retain your personal data for longer than is strictly necessary to fulfil the purposes for which your data is collected. Our retention period is 7 years.

Who has access to your data?

We only pass on your data to other parties if this is really necessary for our services. These parties are: delivery partners, payment partners and IT service providers.

Website visit

VOF Crescendo uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. VOF Crescendo uses cookies with a purely technical functionality. These ensure that the website works properly and can, for example, remember your preferences. This allows us to optimise our website.

What are your rights?

Of course, you remain in charge of your data. Would you like to inspect your personal data and receive a copy? Or would you like to modify your data, delete it, restrict its use or change your email preferences? No problem. You can do this yourself in the customer panel. Or you can let us know by post or email. We will then act in accordance with to your wishes. For unclear requests, we may request additional information from you to establish your identity.


VOF Crescendo takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse please contact our customer service team by phone or email to If you are not satisfied with how VOF Crescendo handles your privacy you can contact the privacy authority. For any additional information on the protection of personal data, please visit the Privacy Authority website